Workforce Transformation & HRIS Modernization

Workforce Learning & Adoption Strategy

Challenge
Distribution centers faced ongoing challenges balancing mandatory employee training with operational productivity. Traditional training methods created unnecessary downtime, disrupted daily operations, and often required overtime to maintain compliance.

Solution
Led the change strategy to redesign the learning experience by establishing dedicated on-site learning centers within each distribution facility. Partnered with operational leaders to develop a structured monthly training cadence, ensuring employees could complete required learning during scheduled work hours while maintaining business continuity.

 

Business Impact

• Reduced operational disruptions and employee downtime.

• Increased compliance with mandatory training requirements.

• Eliminated unnecessary overtime associated with training completion.

• Improved workforce engagement by making learning more accessible.

• Enabled managers to better balance productivity with employee development.

 

Process Automation & Pandemic Response

 

Challenge
During the COVID-19 pandemic, the process for administering health and safety stipends across pharmacies and retail locations in New York relied on manual paperwork and fax submissions, creating delays, reporting challenges, and significant administrative effort.

 

Solution
Spearheaded the transformation of the end-to-end process by implementing a Microsoft 365 digital workflow that replaced paper-based submissions with electronic forms, automated data collection, and dynamic reporting. Collaborated with cross-functional stakeholders to redesign the process, support adoption, and ensure compliance with state reporting requirements.

 

Business Impact

• Reduced weekly processing time from 40 hours to approximately one hour.

• Eliminated reliance on eight temporary employees by automating manual workflows.

• Improved reporting accuracy through real-time dashboards, Excel analytics, and geographic heat maps.

• Streamlined compliance reporting for New York health authorities.

• Increased organizational agility by delivering a scalable digital solution during a critical public health response.

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AI-Enabled Delivery

• Developed personalized learning content and job aids using AI to support different employee audiences.

• Accelerated communication planning and manager toolkits to improve user adoption.

• Used AI to identify training trends and optimize learning schedules based on workforce needs.

 

Challenge
Enterprise program teams relied on manual reporting processes that resulted in inconsistent data, reporting errors, and limited visibility into project health. Leadership lacked timely insights needed to support informed decision-making and drive program success.

 

Solution
Led the transformation of enterprise reporting by implementing an automated dashboard solution that standardized reporting across multiple programs. Developed comprehensive project governance frameworks, including project plans, communication strategies, stakeholder engagement plans, change management approaches, and program budgets to support successful implementation and user adoption.

 

Business Impact

• Reduced enterprise reporting errors by more than 40% through standardized, automated reporting.

• Increased executive visibility into program performance with real-time dashboards and actionable metrics.

• Improved stakeholder engagement through structured communications and change management planning.

• Strengthened PMO governance with consistent project planning, budgeting, and reporting practices.

• Increased departmental satisfaction by 25% through improved transparency, collaboration, and decision-making.

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AI-Enabled Delivery

• Used AI to automate executive status reporting, summarize project health, and generate risk assessments.

• Accelerated dashboard interpretation by identifying trends and recommending corrective actions.

• Improved decision-making through AI-assisted reporting and predictive insights.

 

Challenge
Following the acquisition of seven U.S. organizations, each business operated independently with different payroll, benefits, and HR systems. Manual payroll calculations for field employees, inconsistent policies, and decentralized operations created significant compliance risks, reporting inaccuracies, and administrative inefficiencies while making it difficult to deliver a consistent employee experience.

 

Solution
Led the organizational change and HR transformation initiative to unify people, processes, and technology across all acquired organizations. Partnered with executive leadership to establish governance, standardize business processes, and implement a scalable HR operating model that supported long-term growth.

 

Key initiatives included:

• Consolidated payroll, timekeeping, and HR operations into a centralized Shared Services model.

• Established the U.S. Corporate HR and Payroll Center of Excellence in Schaumburg, Illinois.

• Standardized policies, procedures, and operating models across all business units.

• Developed enterprise Standard Operating Procedures (SOPs), governance documentation, and Key Performance Indicators (KPIs).

• Implemented a mobile workforce solution with geolocation-enabled timekeeping to automate payroll transactions and improve workforce accountability.

• Led stakeholder communications, training, and change adoption activities to ensure a smooth transition across multiple business units.

 

Business Impact

• Reduced payroll errors and administrative costs by more than 40% within the first two months.

• Improved payroll accuracy through automated mobile time capture.

• Increased operational consistency across seven newly integrated organizations.

• Strengthened governance, compliance, and workforce accountability through standardized business processes.

• Created a scalable HR operating model capable of supporting future acquisitions and organizational growth.

 

Digital Product Content Transformation & Global Operating Model Expansion

 

AI-Enabled Delivery

• Utilized AI-assisted content generation to improve product descriptions, metadata consistency, and quality assurance.

• Accelerated documentation, governance standards, and operational procedures for global teams.

• Leveraged AI analytics to monitor workflow performance, identify bottlenecks, and improve content publishing efficiency.

 

Business Value Across Engagements

• Accelerated project delivery and documentation.

• Improved executive reporting and strategic decision-making.

• Enhanced stakeholder communications and change readiness.

• Increased employee adoption through personalized learning experiences.

• Reduced administrative effort while strengthening governance and compliance.

• Enabled scalable, data-driven transformation across HR, Operations, IT, and Digital initiatives.

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Global Benefits Transformation & Data Governance

 

Challenge
Benefits administration across the newly acquired organizations relied heavily on third-party vendors and inconsistent data, resulting in enrollment errors, payroll discrepancies, compliance concerns, and a fragmented employee experience.

 

Solution
Directed the transformation of benefits administration by implementing enterprise data governance practices and creating a centralized benefits data repository. Led cross-functional collaboration with HR, Payroll, IT, and international stakeholders to standardize business rules, improve data quality, and prepare the organization for a successful global open enrollment.

 

Key initiatives included:

• Designed and implemented a centralized benefits data warehouse.

• Led enterprise data cleansing, validation, and migration activities.

• Established standardized business rules for benefits administration and payroll integration.

• Directed User Acceptance Testing (UAT) for payroll and benefits integrations across the United States, Germany, Switzerland, and Canada.

• Coordinated stakeholder readiness, testing, communications, and issue resolution to ensure a successful implementation.

 

Business Impact

• Improved data integrity and reduced enrollment and payroll errors.

• Successfully executed a seamless multi-country open enrollment.

• Strengthened compliance through standardized governance and testing processes.

• Increased confidence in payroll and benefits reporting through improved data quality.

• Established scalable global processes supporting future organizational growth and acquisitions.

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AI-Enabled Delivery

• Utilized AI to validate data quality, identify inconsistencies, and support data cleansing activities.

• Generated training guides, benefits communications, and testing documentation more efficiently.

• Leveraged AI-assisted analytics to summarize testing outcomes and support executive decision-making.

Challenge
Distribution centers and retail locations lacked a standardized system for tracking and reporting OSHA incidents, resulting in inconsistent reporting practices, compliance gaps, and significant financial penalties due to inaccurate or missing incident submissions.

Solution
Led the implementation of an enterprise-wide incident reporting and compliance system in partnership with ProcessMAP. Directed the organizational change effort to ensure successful adoption across distribution centers and retail locations, impacting approximately 250,000 employees.

 

Key initiatives included:

• Implemented a centralized OSHA incident reporting platform to standardize data capture and reporting processes.

• Partnered with operational leaders to define new compliance workflows and reporting protocols.

• Supported enterprise-wide change adoption through communications, training, and stakeholder engagement.

• Established consistent reporting practices to ensure regulatory compliance across all facilities.

 

Business Impact

• Eliminated OSHA-related fines through improved accuracy and timeliness of incident reporting.

• Increased compliance adherence across distribution centers and retail locations.

• Improved visibility into workplace safety incidents through standardized reporting and centralized data.

• Strengthened organizational accountability and regulatory readiness across a 250,000-employee workforce.

Challenge
Quill’s product content management process was highly manual and constrained, limiting the organization to approximately 2,500 new item additions per year. This created significant delays in expanding product assortment and restricted the company’s ability to diversify beyond core categories such as paper and ink.

Solution
Led a cross-functional transformation initiative to redesign and scale the product content operating model. Built and managed a dedicated team of 11 professionals to develop a structured bridge between Quill’s internal systems and an offshore content operations partner in India.

 

Key initiatives included:

• Established a global delivery model to streamline product content creation, validation, and publishing workflows.

• Designed and implemented integration processes between Quill’s existing systems and offshore content management teams.

• Defined governance, standards, and quality controls to ensure consistency across all product listings.

• Enabled scalable content operations to support accelerated product expansion across multiple digital storefronts.

• Extended the operating model to Staples, Quill’s parent company, to replicate and scale the solution enterprise-wide.

 

Business Impact

• Increased capacity to support 1M+ product listings across four Quill websites.

• Significantly accelerated time-to-market for new product introductions.

• Enabled strategic diversification of product offerings beyond traditional categories.

• Reduced reliance on manual, in-house content entry through global operating model expansion.

• Established a scalable framework later adopted by the parent organization, Staples, for enterprise-wide use.